What is IT Managed Service?

IT management services are provided to companies who are in need of personnel to support their day-to-day IT activities, from setting up computers, printers and networks to maintaining them. This way, you can focus on your business while we fuss over the IT infrastructure in your office.

Why IT Managed Service?

• Cost-efficient
  Our services are utilised as needed and you only pay for what is actually used. We help you manage the scope of work that needs to be done by defining the quality and service levels you require.
• Save on Employee Benefits
  You will be utilising an extensive base of IT specialists as opposed to maintaining an in-house staff, which means you can save on additional costs such as EPF and medical claims.
• Make Strategic IT Decisions
  We provide detailed performance reports and measurements on network activity, therefore giving you all the information you need to easily assess your IT system and future requirements.
• Get 24/7 support
  We provide continuous IT support so you do not have to rely on a few key people within working hours.
• Improve Quality Without Staff Training
  We are already trained on the latest technologies and use recognised standards for equipment and software requirements. You will also have access to a larger talent pool, sustainable source of skills and operational expertise that would be too time-consuming to develop in-house.
• Better Scalability
  We are more prepared to manage a temporary or permanent increase or decrease in production. Our technical support team does not only help you solve problems but provide consultation to improve your system.

See for yourself how our IT Managed Service has helped our clients:

Our Menu

• Maintenance of the file server
  • backup of the server
  • patching of the server
  • administering folders and permission for users
• Unlimited off-site support
  • phone support
  • email support
  • online helpdesk
• On-site support tailored to your requirements (for example, 8 hours per week)
• Update and patching of Windows Operating System on users’ machine
• Virus scanning for computers in the office
• Computer desktop/notebook support and troubleshooting
• Maintenance, support or liaising  with the vendors’ support team on network devices, printers, routers and internet connection
• Liaising with hardware/software vendors that provide services to the company
• Response time within one working day (Monday – Friday)
• Profiling of hardware and software
• Logging maintenance activity on log sheets

Get in Touch for our pricing.